Why is PacketShaper showing the message "5V Regulator Status Bad" in the WUI and "Bad bat reg" on the front LCD?

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Regarding the "5V Regulator Status Bad" and/or "Bad bat reg" message you are encountering on your unit, please see below:

  • This is a cosmetic warning that has no impact on a running unit.
  • The warning simply indicates that the battery has fallen below a certain voltage. 
  • The battery is used to keep the time current when the unit is power cycled or powered off. 
  • A weakened battery will still keep time, but eventually will need to be replaced as it loses power and dies.
  • A unit with a dead battery or no battery at all will still boot and function normally.  The time though will have to be set on the unit at every reboot.    

A unit with a dead battery will still have the correct time when re-booted if a time server (SNTP) is enabled.  Reference: https://bto.bluecoat.com/packetguide/current/reference/cli/setupsntp.htm

If your unit has a hardware support contract, Blue Coat can send you a replacement battery for your unit with written instructions for installation.  Please create a service request online or call Technical Support with the following information.

Email Address:
Phone Number:
Shipping Address: (We do not ship to P.O. Boxes)

Additional Information
Bug Number
InQuira Doc IdFAQ224

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      PS7500, PS3500, PS1700
Topic      Errors / Event Logs / Alerts, Hardware, Upgrade / Maintenance
Article Number      000016587
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