You are unable to download a ProxyAV license.


<< Back to Knowledge Search

Solution

Overview

You are unable to download a ProxyAV license.

Cause
Resolution

Please try the following steps:

  1. Management Console > Subscriptions > Antivirus Vendor [] <-Insert antivirus Serial Number in the brackets > Save changes
  2. Management Console > Antivirus > Antivirus Settings > then Update

ProxyAV Subscription Service to return valid for 30 days if no response is received from the Integration Service to prevent any further expired licenses until we complete troubleshooting the issues. ProxyAV check subscription at 3 hour intervals and issue should resolve itself once a root cause is identified and resolved.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB1160
Attachment

Article Feedback

Hide Properties
First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Software      ProxyAV 3
Topic      Licensing
Article Number      000016789
Summary     
Was this helpful?
Comments:
 
Previous MonthNext Month
SunMonTueWedThuFriSat