support.citrix.com - Page cannot be displayed when going through the ProxySG transparently


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Solution

Overview

support.citrix.com - Page cannot be displayed when going through the ProxySG transparently
In transparent proxy deployment http://support.citrix.com is not accessible
Unable to access or display support.citrix.com

 

Cause
Resolution

You will need to turn the persistence connection off for this domain.  Install following CPL code into proxy's local file.  If you need assistance installing CPL code into the proxy's local policy file, please see 000010101.  Here is the CPL code that will disable persistent connections to the support.citrix.com website.

; BEGIN - Turns off persistent connections to support.citrix.com
<proxy>
request.header.Referer=support.citrix.com http.client.persistence(no)
<proxy>
request.header.Referer=support.citrix.com http.server.persistence(no)
<proxy>
url.domain=citrix.com http.client.persistence(no)
<proxy>
request.header.Referer=support.citrix.com http.request.version(1.0)
<proxy>
request.header.Referer=support.citrix.com http.response.version(1.0)
<Proxy>
url.domain=citrix.com http.server.persistence(no)
<proxy>
url.domain=citrix.com http.request.version(1.0)
<proxy>
url.domain=citrix.com http.response.version(1.0)

; END - Turns off persistent connections to support.citrix.com

Workaround
Additional Information
Bug Number
InQuira Doc IdKB3120
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Article Number      000013740
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