what is the difference between the system_information file and snapshot_sysinfo file?


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Solution

Overview

what is the difference between the system_information file and snapshot_sysinfo file?  Why would a customer need to send in both?
 

Cause
Resolution

The snapshot file shows data from several different points in time.  The time may vary.  Normally, snapshot_sysinfo files show a bunch of daily snapshots, and snapshot_sysinfo_stats files show hourly snapshots.  But customers can change the time intervals.

System_information files show several things that one will not see in the various snapshot_sysinfo files.  The system_information has Hardware information, software configuration, the policy setup and some eventlog data (shortened from what the eventlog has in it)

Workaround
Additional Information
Bug Number
InQuira Doc IdKB3312
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG 200, ProxySG 210, ProxySG 510, ProxySG 810, ProxySG 8100
Topic      Crash / Restart, Installation / Configuration
Article Number      000016998
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