Loss of Websense content filter database and category unavailable after upgrading to SGOS 5.4.3.1


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Technical Alert

Affected Products
Overview

The Websense content filter database can return "none", "pending", "unavailable", or "unlicensed" when upgrading from SGOS 4.3.x up to SGOS 5.4.x to SGOS 5.4.3.  Using the URL https://x.x.x.x:8082/ContentFilter/status shows the database is residing on the ProxySG, but the symptoms remain. 

For example, you may only see the following categories:

Categories defined by System:
    none
    pending
    unavailable
        unlicensed

If you reboot your ProxySG so you are running the version of SGOS prior to the upgrade, the web sites will begin to rate normally again.

CURRENT STATUS:

The problem is resolved in SGOS 5.4.3.2.  You can download SGOS 5.4.3.2 at https://bto.bluecoat.com/download/product/17  .  For information on how to update SGOS, please see 000014861 titled "How do I upgrade SGOS on my ProxySG".

WORKAROUND:

Please download the fix mentioned above in the "Current Status" section of this document.  If you are unable to update SGOS, then you can use the workaround described below.

The proposed workaround after the upgrade to SGOS 5.4.3.1 is to delete the current Websense database and then force a manual download of the Websense database.  The workaround is documented in 000010396 titled "How do I force a full WebSense content filter database download on the ProxySG?"  Please note that there is a current patch release that addresses the issue.  Please see the "CURRENT STATUS" section above.

Status
Resolution
Workaround
Bug Number
InQuira Doc IdTFA22
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Software      SGOS 5.4
Topic      Content Filtering, Errors / Event Logs / Alerts, Upgrade / Maintenance
Article Number      000007529
Summary     
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