Blue Coat has found that a number of AV1200, AV1400, and 2400 (Revision B) were incorrectly flashed with ProxyAV OS 18.104.22.168. This version of ProxyAV OS is not compatible with the NIC chipset that exists on the AV1200/1400/2400 (Rev.B). Compatibility with the B revision series chipset was introduced in ProxyAV OS 22.214.171.124.
Some of the symptoms that have been reported are as follows:
- Unable to ping the ProxyAV unit
- Serial console does not work (This has been reported but in actual testing, it does not be the case)
- The ProxyAV does not work after being configured
- The network card does not work or function
Please see the Resolution section below to detemine if you have a ProxyAV "B" series unit that is running ProxyAV 126.96.36.199.