NICs unresponsive on new AV1200 (Rev.B), AV1400 (Rev.B), and AV2400 (Rev.B)


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Technical Alert

Affected Products

ProxyAV 1200 Rev.B
ProxyAV 1400 Rev.B
ProxyAV 2400 Rev.B
ProxyAV OS 3.2.5.1

Overview

Blue Coat has found that a number of AV1200, AV1400, and 2400 (Revision B) were incorrectly flashed with ProxyAV OS 3.2.5.1.  This version of ProxyAV OS is not compatible with the NIC chipset that exists on the AV1200/1400/2400 (Rev.B).  Compatibility with the B revision series chipset was introduced in ProxyAV OS 3.2.6.1.

Some of the symptoms that have been reported are as follows:

  • Unable to ping the ProxyAV unit
  • Serial console does not work (This has been reported but in actual testing, it does not be the case)
  • The ProxyAV does not work after being configured
  • The network card does not work or function

Please see the Resolution section below to detemine if you have a ProxyAV "B" series unit that is running ProxyAV 3.2.5.1.

Status

The root cause was identified and being resolved for future AV1200, AV1400, and AV2400 (Rev.B).

Resolution

It is important to verify the following:

  1. Your ProxyAV is an AV1200, AV1400, or AV2400 Rev. B
  2. Your ProxyAV is running 3.2.5.1.  This can be verified via a serial console by entering the following commands:
    1. en
    2. show status

If you verify the above information and your network card is not working please contact Bluecoat support.  The hard drive on the 1200/1400/2400 (Rev.B) will need to be replaced.  The replacement disk drive will contain ProxyAV OS 3.2.6.1 which is compatible with the NIC chipset that exists on all "Rev.B" AV units.

 


 

Workaround

There are no workarounds to this issue.  Please see the Resolution section below.

Bug Number

Bug 153425 tracks the work done to find the root cause.

InQuira Doc IdTFA57
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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxyAV 1200, ProxyAV 1400, ProxyAV 2400
Software      ProxyAV 3
Topic      Hardware, Installation / Configuration
Article Number      000007533
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