Reporter, version 9.3.1.1 has been replaced with version 9.3.1.2.


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Technical Alert

Affected Products

Reporter, version 9.3.1.1. Build 75434.

Overview

Windows 2003 servers will crash the Reporter service on install, or ugprade, if they do not have the Microsoft Visual C++ 2005 Redistributable Package installed. For more details on this error, see 000014301

Status

This has been fixed by replacing version 9.3.1.1 Build 75434 with version 9.3.1.2. Build 75707  as a downloadable on the bto.bluecoat.com website.

Resolution

Download, and install, Bluecoat Reporter, Version 9.3.1.2.,  Build 75707 , available on bto.bluecoat.com

Workaround

For users who want to stay on 9.3.1.1 Build 75434, we recomend installing the Microsoft Visual C++ 2005 Redistributable Package.  However, Bluecoat Support strongly recomends moving to this newer version.

Bug Number
InQuira Doc IdTFA75
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Reporter 9.3
Topic      Crash / Restart, Errors / Event Logs / Alerts, Installation / Configuration, Reporting
Article Number      000007606
Summary     
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