SGOS 6.x licensing issues with ProxySG 300 and 600

Technical Alert

Affected Products

ProxySG 300
ProxySG 600

Overview

Proxy administrators are unable to retrieve SGOS 6.x licenses for the ProxySG 300 and/or 600 appliances.

Status

Resolved.

Resolution

The issue has been resolved.  Please go into the Management Console on your ProxySG and update your license.  Here are the steps to update the license file:

1.)  Login to the Management Console (https://<ip.address.of.proxysg>:8082 )
2.)  Go to Maintenance tab > Licensing > Install tab.
3.)  In the License Key Automatic Installation installation section, click on the Update button.  You will be asked to confirm the license upgrade.  Click on the OK button*.
4.)  The license should be updated.  Click on the View tab and click on the Refresh Data button.  You should see SGOS 6 Proxy Edition and a yes in the Valid column.

*NOTE:  If you get a License Install Failed and an ERROR: Currently Installed License Key is already the most recent, then your system may already be updated to the latest version.

 

Workaround
Bug Number
InQuira Doc IdTFA56
Attachment

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